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Insights on Operations

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The next normal in construction: How disruption is reshaping the world’s largest ecosystem

The COVID-19 crisis looks set to accelerate an overdue transformation of the world’s largest ecosystem. We expect nine shifts to radically change the construction value chain, and offer a blueprint for the next normal ahead.
Article

Elevating customer experience excellence in the next normal

– Companies that make the right investments now could build an enduring advantage in serving customers. Three priorities will be... key.
Article

Launching the journey to autonomous supply chain planning

– For many companies, the COVID-19 pandemic has provided the impetus—and a uniquely apt moment—for transitioning toward... autonomous planning.
Article

Reopening safely: Sample practices from essential businesses

– The safety protocols of hospitals, grocery stores, and other establishments that stayed open during the COVID-19 pandemic can... offer ideas for businesses preparing to welcome employees and customers back.
Article - McKinsey Quarterly

Reimagining industrial operations

– Through innovation, advanced analytics, digitization, electrification, and process efficiencies, carbon-intensive operations underpinning... the global economy can shape a more sustainable future.

Special collections

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The productivity imperative in services

– The key to preserving—or increasing—margins in a period of strong growth is to improve productivity.
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Customer First: Personalizing the customer care journey

Customer care functions that excel can differentiate their company from the competition. This compendium showcases what is possible when companies put customers first.
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Zero-based productivity

ZBP aligns resources where they will matter the most and creates a culture of cost management to sustain the change over time.

Featured Video

Future of Asia: Manufacturing and supply chains
 

Singapore-based associate partner Alpesh Patel describes the three major technology developments that are radically changing manufacturing and supply chains, along with the steps CEOs and other senior executives must take in order to respond effectively.  

Future of Asia: Manufacturing and trade

Karel Eloot, Shanghai-based senior partner and coleader of McKinsey’s Operations practice and Internet of Things groups in Asia, identifies the critical trends in Asian trade that businesses must understand in thinking through their strategic moves as the region evolves.

How digital factories lead in the Fourth Industrial Revolution

McKinsey partner Enno de Boer and senior partner Katy George highlight research findings from the Global Lighthouse Network project and talk through the power of manufacturing innovation at scale.

Digital Manufacturing

Article

Preparing for the next normal via digital manufacturing’s scaling potential

– Achieving digital at scale can give European manufacturing the resilience and flexibility it will need to speed its recovery after... the coronavirus crisis—and beyond.
Podcast

How to master the seven-step problem-solving process

– Structured problem solving can be used to address almost any complex challenge in business or public policy.
Article

AI in production: A game changer for manufacturers with heavy assets

– Companies with heavy assets are improving throughput, energy consumption, and profit per hour with customized AI solutions.
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The future of manufacturing: Your people

– New technologies are an enabler, not merely a goal in themselves.

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MORE INSIGHTS

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Industrial IoT generates real value—if businesses overcome six myths

– A new commitment to industrial IoT, or IIoT, can give manufacturers a critical edge in reimagining their operations.
Article

A resilient return for Asia’s manufacturing and supply chains?

– Asia shows an early glimpse of how manufacturing and supply-chain leaders are responding to disruption caused by the pandemic.
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Energizing industrial manufacturing through active performance management

– A new approach can help industrials gain greater visibility into performance and capture lasting gains.
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Beyond COVID-19: Rapid steps that can help machinery and industrial automation companies recover

– With COVID-19 disrupting the equipment and services markets, machinery and industrial automation companies need a rapid recovery... strategy.
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Beyond contactless operations: Human-centered customer experience

– As we look forward to the next normal, consumers are already demonstrating a preference for companies that deliver great service... while reducing risks all along the customer journey.
Article

The need for speed: Accelerating product improvement at industrials

– With coronavirus slowing demand and uncertainty ahead, resilient industrials must adopt a new approach to rapid product improvement.
Article

From thinking about the next normal to making it work: What to stop, start, and accelerate

– As businesses step into the post-coronavirus future, they need to find a balance between what worked before and what needs to... happen to succeed in the next normal.
Article

Is your supply chain risk blind—or risk resilient?

– Operational risk to supply chains has been growing over the last several years—compounded by the ongoing impact from COVID-19.... Organizations need a new approach to manage risk and build resiliency.
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Agriculture supply-chain optimization and value creation

– Digital and analytics technologies offer a way to create value by optimizing the supply chain in agriculture.
Article

A new era for industrial R&D in Japan

– Japanese industry once led the world in research, product development, and innovation. It could do so again.
Article

Pharma operations: The path to recovery and the next normal

– Pharma operations leaders have increased their focus on network risk management, agile and transparent operations, and shaping... the workforce of the future in the post-COVID-19 path to recovery.
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Special Collection

Customer experience

Creating competitive advantage by putting customers first and managing their journeys.

Featured publications

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The great re-make: Manufacturing for modern times

– What does “great” operational excellence look like and how do we get there?
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The work of leaders in a lean management enterprise

– Learn what successful lean leaders do to integrate new technologies and approaches, and to ensure that the practices that support continuous improvement also improve continuously.
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Book

Unlocking Industrial Resource Productivity

– This e-book examines five core beliefs to increase profits through energy, material, and water efficiency.

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