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Public Sector Insights

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COVID-19 and student learning in the United States: The hurt could last a lifetime

– New evidence shows that the shutdowns caused by COVID-19 could exacerbate existing achievement gaps.
Article

Acting now to strengthen Africa’s health systems

– There are five big ideas to safeguard lives in the COVID-19 crisis—and prepare for the future.
Article

A transformative moment for philanthropy

– Here’s how the positive changes in individual and institutional philanthropy sparked by the COVID-19 pandemic can take... root and grow.
Article

COVID-19 and US higher education enrollment: Preparing leaders for fall

– A college’s first-year class helps define the student experience and heavily influences the institution’s finances.... Higher education leaders are concerned about what will happen in the fall; our latest survey insights can help.
Article

Lessons from the military for COVID-time leadership

– “Mission command” and other military principles can guide policy makers and business leaders thrust into crisis.

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Customer Experience in the Public Sector

Government agencies that focus on strengthening customer service serve people better.
Report

The opportunity in government productivity

– Governments face a pressing question: How to do more with less? Raising productivity could save $3.5 trillion a year—or... boost outcomes at no extra cost.
Collection

How to improve student educational outcomes

To understand what matters in student achievement, we applied analytics to data from the Program for International Student Assessment... (PISA), administered by the Organisation for Economic Co-operation and Development (OECD). These reports take on a few of the most active debates: Do mindsets matter? If so, to what extent? What teaching practices work best? Does technology help?

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Article

Using a crisis nerve center to help reopen the economy

– To manage the next phase of responses to the COVID-19 pandemic, government leaders can consider the skills needed to lead and... contribute to the effort.
Article

COVID-19’s effect on minority-owned small businesses in the United States

– Already vulnerable, minority-owned small businesses brace for disproportionate impact. Here’s how to help.
Article

How a post-pandemic stimulus can both create jobs and help the climate

– The $10 trillion in stimulus measures that policy makers have allocated could be decisive for the world’s low-carbon transition.... Here’s how organizations can bring economic and environmental priorities together.
Article

Lessons from the generals: Decisive action amid the chaos of crisis

– Inspiration drawn from crisis-management professionals can help decision makers in the COVID-19 pandemic.
Article

How US states can protect coronavirus-benefits programs

– Fiscal-relief programs are straining state governments as they try to meet demand, opening systems to risks of all kinds. Several... short-term actions can help state agencies combat risks.
Article

COVID-19 in the United Kingdom: Assessing jobs at risk and the impact on people and places

– Around 7.6 million jobs, or 24 percent of the UK workforce, are at risk because of COVID-19-related lockdowns. People and places... with the lowest incomes are the most vulnerable.
Article

Contact tracing for COVID-19: New considerations for its practical application

– As lockdowns lift, talk has turned to whether and how to track those infected with COVID-19, as well as those they might have... had contact with prior to testing positive. Here’s how contact tracing works—and some of its benefits and limitations.
Interview - McKinsey Quarterly

Dwight Eisenhower: Lessons from the ‘balancer in chief’

– William I. Hitchcock, author of The Age of Eisenhower, explains how Dwight D. Eisenhower inspired his country and led... Americans through times of uncertainty and radical change.
Article

Reopening US state government operations on a path to the next normal

– State leaders must continue to address the COVID-19 challenges facing their own operations while also considering how to rebuild... and reimagine for the next normal.
Commentary

Aerospace and defense spending: What will be the next normal?

– Defense budgets might be stable now, but governments may reduce spending in the aftermath of the COVID-19 pandemic.
Article

Transforming global health supply chains through data visibility

– Health systems in emerging markets have not realized the benefits of data visibility to global health supply-chain operations.... To do so, health-system leaders will need to take four critical actions.
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